Shipping

Hey Dolls ! We use USPS Priority shipping. Shipping is FREEEE if your order is over $100. Items are processed and ship out in 24-48 BUSINESS hours (Monday-Friday) after order is received. It takes 2-5 business days to be delivered.

Please Note: Shipping times are ESTIMATES and are not guaranteed, as there may be delays due to bad weather or the holidays. 

 

 Tracking Information 

You will receive tracking information via email when the label is created, tracking information is not available right at the moment of purchase and takes up to 2 days to receive it.  

Please Note: Shipping fulfillment can be delayed on holidays and on sale days due to large number of orders being received.

 

Lost/Stolen Packages 

She's A Doll is not responsible for lost or stolen packages. If your tracking information states that your package was delivered to your address and you have not received it, you must contact the United States Postal Service directly at 1-800-ASK-USPS® (1-800-275-8777). Any lost, stolen, or damaged packages must be reported as a claim to USPS. 

 

International Shipping

We offer USPS International Shipping and DHL WORLDWIDE EXPRESS. All international orders take 24-48 hours to ship. USPS takes about 10-15 days to be delivered. (SHIPPING TIMES ARE ESTIMATES AND ARE NOT GUARANTEED AS THERE CAN BE DELAYS DUE TO HOLIDAYS, BAD WEATHER, AND OTHER UNFORESEEN CIRCUMSTANCES. Your patience is greatly appreciated). DHL WORLD WIDE EXPRESS is our fastest shipping speed for international shipments and take 1-3 business days depending on the area. DELAYS CAN HAPPEN AND DHL WORLDWIDE EXPRESS shipping times are just ESTIMATES. Shipping times for DHL CANNOT BE GUARANTEED. DHL and USPS is not available to all countries at this time. Shipping prices are calculated by weight at checkout.

Please note: She’s A Doll is not responsible for any customs fees assessed by the receiving country. If your package has not been delivered after 10 days of being shipped, please contact USPS or your countries’ postal service to inquire about our package. Most likely the package has not been delivered because it is being held by customs and is pending a retrieval fee. Any unclaimed packages will be sent back to She’s A Doll and cannot be refunded or resent.